Minerva's AI builds interactive guides, FAQ pages, and videos based on product usage patterns.
Give guidance when and where your users need it 24/7/365
Providing high-touch attention at scale is nearly impossible, especially when 75% of CSMs care for more than 16 accounts, up from 27% in 2020.*
Reduce the time your Customer Success team spends on non-value add activities by putting product education on auto-pilot.
Minerva identifies patterns in your users' behavior and turns that data into actionable guides.
Give your clients the support they need, even when they don't follow your carefully designed flows (users are stubborn that way).
Personalized interactions increase growth 40% year-over-year*.
Go beyond static help docs that take users out of their flow and out of your product. Empower them with personalized in-product guidance when and where they need it.
*According to the “2019 State of The Customer Success Industry Trends & Report” by Totango
Minerva works behind the scenes observing how your product is being used, and turns that data into custom help docs, interactive how-to guides, and customer education videos.
Add one line of javascript to your site and Minerva runs in the background.
Minerva creates educational content based on site usage patterns.
Review, edit, and publish these guides as you see fit.
Find out which plan can help your CS team scale and drive adoption.
