Put customer education on auto pilot and increase Net Dollar Retention.
20 SaaS customers churn silently for every 1 that complains.
Drive product adoption with data insights that predict and support customers' needs before they churn.
Providing high-touch attention at scale is nearly impossible, especially when 75% of CSMs care for more than 16 accounts, up from 27% in 2020.*
Reduce your Customer Success team's time on routine activities by putting customer education on auto-pilot.
Personalized interactions increase growth by 40% year-over-year*.
Go beyond static help docs that take users out of their flow and out of your product. Empower them with personalized in-product guidance when and where they need it.
*According to the “2019 State of The Customer Success Industry Trends & Report” by Totango
Minerva works behind the scenes observing how your product is being used, and turns that data into custom help docs, interactive how-to guides, and customer education videos.
Add one line of javascript to your site and Minerva runs in the background.
Minerva creates educational content based on site usage patterns.
Review, edit, and publish these guides as you see fit.
