Minerva for Customer Success

Drive Adoption and Retention

Increase customer engagement with Minerva

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How Customer Success Teams Use Minerva

Put customer education on auto pilot and increase Net Dollar Retention.

Simplify Onboarding

Simplify Onboarding

20 SaaS customers churn silently for every 1 that complains.

Drive product adoption with data insights that predict and support customers' needs before they churn.

Multiply your CS Efforts

Multiply your CS Efforts

Providing high-touch attention at scale is nearly impossible, especially when 75% of CSMs care for more than 16 accounts, up from 27% in 2020.*

Reduce your Customer Success team's time on routine activities by putting customer education on auto-pilot.

Boost User Engagement

Boost User Engagement

Personalized interactions increase growth by 40% year-over-year*.

Go beyond static help docs that take users out of their flow and out of your product. Empower them with personalized in-product guidance when and where they need it.

*According to the “2019 State of The Customer Success Industry Trends & Report” by Totango

How it Works

Minerva works behind the scenes observing how your product is being used, and turns that data into custom help docs, interactive how-to guides, and customer education videos.

Turn on Minerva

Turn on Minerva

Add one line of javascript to your site and Minerva runs in the background.

Let It Work

Let It Work

Minerva creates educational content based on site usage patterns.

Customize

Customize

Review, edit, and publish these guides as you see fit.

Choose the Right Plan For You

Find out which plan can help your CS team scale and drive adoption.

See Pricing

We’d love to give you a tour!

Connect with us to get a firsthand look at everything Minerva has to offer.

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How Do the Best Customer Success Teams Drive Product Adoption at Scale?

Download our White Paper on Champion-Driven Adoption.