Create a Alias in Zendesk
by Sam Livingstone
Click on your Profile Picture
- You should be on https://d3v-dynanetonlinesupport.zendesk.com/agent/get-started
Click View profile
- You should be on https://d3v-dynanetonlinesupport.zendesk.com/agent/users/379951465058/assigned_tickets
Click on the Alias textbox
Description: Creating a alias in Zendesk so your end-users don't see your name but the alias is shown in the e-mail responses.
Total steps: 3
Time to complete: 1 min
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