Create a Alias in Zendesk
- Step 1
Click on your Profile Picture
- Step 2You should be on https://d3v-dynanetonlinesupport.zendesk.com/agent/get-started
Click View profile
- Step 3You should be on https://d3v-dynanetonlinesupport.zendesk.com/agent/users/379951465058/assigned_tickets
Click on the Alias textbox
Description:
Creating a alias in Zendesk so your end-users don't see your name but the alias is shown in the e-mail responses.
Total steps:
3
Time to complete:
1 min
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