Create a Personal View || Zendesk
- Step 1
Click on the Admin Icon
- Step 2You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/overview
Click Views
- Step 3You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/views?access=shared&active=true&page=1&per_page=100&sort_by=position
Click on the Add view button
- Step 4You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/views/new
Name your View
- Step 5
Click on the Add condition button
- Step 6You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/views/new
Click where you see the pulse
- Step 7
Click Assignee
- Step 8You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/views/new
Click on the Condition Dropdown
- Step 9
Click 'Is' Condition
- Step 10You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/views/new
Click User Dropdown
- Step 11
Click (current user)
- Step 12You should be on https://dynanetonlinesupport.zendesk.com/agent/admin/views/new
Click on the Save button
Description:
Creating a Personal View to see tickets assigned to me,
Total steps:
12
Time to complete:
2 min
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